The Proxy Service
Proxy delivers the most experienced team of home watch professionals in the region, dedicated to serving the owners of luxury second homes.
Whether you call it your mountain home, vacation home, second home, or retirement home, the last thing you want with your dream home in Western Carolina is a bunch of worries. Noticing a home disaster is easy…preventing one is extremely difficult. With the Proxy team, our approach is to provide you with an experienced technician looking after the home in a methodical and professional way to ensure that disasters are avoided and your investment is well maintained and protected.
The Proxy service is uniquely customized to fit each individual home and client needs. Our service is provided to you in three core ways, with the addition of a concierge-level layer of service that provides comforting and convenient experiences when you return home. Our services includes: Home Watch, Maintenance Scheduling & Monitoring, Project Management and our Concierge Services for you when you and your family & friends return to your home.
Our Service Includes:
Proxy’s #1 priority is keeping a vigilant watch over your home to anticipate, troubleshoot and solve any problem that might occur. Weekly home visits by your Personal Home Manager (PHM) help mitigate risks such as high winds, curious bears, deep freeze temperatures, high humidity, and potential vandalism. We will monitor the alarm, install remote monitoring devices (watching humidity and temperature levels), install and manage light timers, ensure garbage bins are emptied on the correct days, check that all windows & doors are locked, and much more. We look for dying trees that threaten your property, look for leaks in the roof and plumbing, and examine all systems to ensure they are working properly. In addition, we’ll manage your mail, maintain your car, and coordinate deliveries. Proxy will prepare your home to be ready for use when you arrive, and our team will ensure your home is properly put in “away mode” once you leave. Our weekly, 1+ hour – 40 to 50-point home inspection includes an emailed report to you with photos to keep you up to date and worry free.
Maintenance and Repair
We will plan and coordinate all home and yard maintenance and repairs as needed. Beginning with a thorough site assessment, your Personal Home Manager (PHM) creates a comprehensive annual maintenance plan customized to your property. These tasks include housekeeping, regular landscaping work, HVAC system checks, pest control visits, gutter cleaning, window washing, winterizing, and much more. Proxy handles the integral, but time-intensive task of locating, vetting, and managing local subcontractors and overseeing maintenance from beginning to end and throughout the year. We leverage our 15 years of experience, the number of homes we watch, and multiple quotes to ensure you are receiving the very best value and quality.
As with all houses, projects arise that you will want, or need, to do. From kitchen remodels to deck replacements, roof repairs to landscaping updates, or adding a new mesmerizing water feature, the Proxy team is ready to manage projects as the owner’s representative. We have developed valuable relationships with the areas most talented vendors and craftspeople to ensure your home projects exceed the highest of standards.
When you set foot in your second home, you want to feel at peace, comfortable, and at home. The new Proxy “At Home” service ensures just that. We have actively sourced and vetted a vast list of top local providers to ensure that your every need is anticipated and delivered. Would you like your car at the airport awaiting your arrival? Your favorite foods/beverages stocked full in your fridge? Flowers delivered for your arrival and through your stay? A pet sitter or walker? An in-home massage? Perhaps a last-minute medical device for your comfort? We can even help you find fun activities to do while in town. We’ve got you covered! Just ask.